New Heights Support - Privacy Policy

Last Updated: 14 March 2025

1. Introduction

New Heights Support is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information.  

2. Information We Collect

Personal Information: We collect information you provide during consultation, onboarding, and service delivery, such as your name, contact information, business details, and preferences.

Usage Data: We collect information about how you use our website and services, including IP addresses, browser type, and pages visited. Cookies: We use cookies to enhance your browsing experience. Please see our Cookie Policy for more information.

3. How We Use Your Information

To provide and improve our services.

To communicate with you about your account and services.

To personalize your experience.

To process payments.

To comply with legal obligations.

4. Information Sharing

We may share your information with virtual assistants to provide services.

We may share information with third-party service providers who assist us in operating our website and providing services.  

We may share information if required by law.

We will not sell or rent your personal information to third parties for marketing purposes without your consent.

5. Data Security

We implement security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

6. Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations.  

7. Your Rights

You have the right to access, correct, or delete your personal information.

You have the right to object to the processing of your personal information.

You have the right to withdraw your consent at any time.  

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.  

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].